What is a Physiotherapist?
Physiotherapy is a natural way to treat pain caused due to muscles, bones, joints or nerve related issues using hands on techniques.
What do I need to bring?
Please bring any relevant medical information including doctor reports, x-ray or other scans and insurance details (work cover and motor vehicle accident claims)
How long is each treatment session?
Initial sessions can take up to 45 minutes per session. Follow up appointments are 30 minutes in duration. Your time is valuable to us, we provide one-to-one sessions. We do not treat multiple patients at the same time.
What should I wear to my appointment?
Wear comfortable loose-fitting clothing to your appointment.
For lower limb problems, wear shorts or equivalent. For shoulder and neck problems wear a singlet top or equivalent. Gowns are also available for use for female patients.
I don’t have health insurance, can I still book an appointment?
Yes, you can still see a Physiotherapist without health insurance. The total cost of the appointment is the same. Please click on the book appointment section to view our current rates. Alternatively you can call the clinic to discuss further.
Do I have to be referred by a doctor?
No, our physiotherapist can assess and treat without referral by a doctor. However most health insurers require a doctors referral before they authorise cover of fees, some only require a phone call.
We try and understand your problem by listening and asking you questions. We do this to find out which part of the body may be contributing to your problem.
We then ask you to move certain body parts to check if we can reproduce your pain. We may also do special tests to confirm our diagnosis.
And then we treat your symptoms which will include education about your problem which includes hands on treatment¬ massage, joint and neural tissue mobilisations, postural correction, exercises and electrotherapy when needed. We encourage you to ask as many questions about your condition. If you have any concerns in between your sessions, you can always call us at the clinic, send us an email or contact us via social media.
No, you can see a Physiotherapist without seeing a doctor first, and we will be able to refer you back to your doctor if we find this is required after you've been assessed by us.
You only need to see a doctor first for the following:
- Work cover: If you had an injury at work and your treatments are being covered by WorkCover
- Motor Vehicle Accident: You were involved in a motor vehicle accident and your treatment is being covered by 3rd party insurance
- Department of Veterans’ affair (DVA): Your treatment is being covered by DVA
- Medicare (EPC): Your doctor will need to assess your suitability and provide you with a Medicare referral for Physiotherapy.
You will need to see you GP first. Your GP will need to assess you and provide you with a care plan which can entitle you for up to 5 allied health sessions.
Yes we do. If you have been issued with a claim number for your work injury, you can make a booking directly with us to start Physiotherapy treatment.
Before we can begin treatment, we require:
- GP referral letter
- Work cover approval letter or your claim number
Yes we do. We have extensive experience in treating patients with motor vehicle accidents. Before we begin treatment, you will need to visit your preferred GP.
- GP referral letter
- Approval letter from your insurer
The number of sessions required varies on the type of symptoms and how long you’ve had the symptoms for.
- Simple problems: 2-4 sessions
- Moderate symptoms: 5 to 10 sessions
- Chronic symptoms: Over 10 sessions
Sessions are usually spaced over a period of time. We will discuss this with you on your first visit and this will depend on the severity of your symptoms. Symptoms are reassessed every 2-4 sessions to ensure you are progressing and your symptoms are improving. If we find you are not responding to treatment, we may try different techniques or refer you to other health professionals.
Ask us a Question
Feel free to ask any physical therapy related questions over the phone, or get send your question via this form below. Your message will be dispatched directly to our staff who will answer as soon as they can.